Frequently asked questions

  • Short term rental co-hosting

    • Guest services

    • Co-hosting of listing

    • Creation of printable or digital assets and guest guides

    • Rate management

    • Cleaning and laundry services

    • Linen hire

    • Facilities management

    • Pre/post rental inspections

    • Supply replenishment

    • Keyholding

    Our cleaning team is also available for regular and one-off residential cleans. Feel free to reach out if you’re interested in finding out more about our other services.

  • Yes. We only host on the Airbnb platform, mainly because of it’s seamless co-host functionality and for the level of protection it provides hosts and guests.

    You will need an Airbnb account of your own, so that once the listing is set up, you will be the sole owner.

    Once we are set up to host guests on your behalf, you can have as little or as much involvement as you like. This also means you have full visibility on how your listing is performing.

  • Yes! In the past we’ve helped clients to furnish or re-configure rooms, purchase one-off items and ensure their places are fully-stocked and guest-ready.

    If you want to rent your home short-term while you are away yourself, we can also help with pack-up and prepping your home for rental.

  • Yes! Get in touch to discuss your needs.

    We can help to ensure your listing is looking and performing at it’s best.

  • We take care of any of the communication and logistics for you. As co-hosts, we will take care of your place and your guest on your behalf.

  • No. We only require clients to enter a fixed term agreement, which can be renewed every 6 months but can be a minimum of 3 weeks.

    We specialise is short-term rentals, helping clients rent out their primary home while they are on vacation themselves - so we are all about flexibility!

    • Towels

      Bath towels and kitchen linens. These are laundered on-site between guest check-ins.

    • Essential supplies

      We recommend providing some basic supplies for the best guest experience, so that guests feel welcomed and valued. We can guide you on what essentials to provide, examples include toilet paper, shampoo & conditioner, salt & pepper.

    • Provided amenities

      Items required so that guests can make the most of the amenities you have listed. Examples include, gas for the Barbeque, wood for the fireplace, coffee beans for the coffee machine.

    • Bookings are subject to 20% co-host fee plus a pre-arranged cleaning fee. Both payable direct from the Airbnb app. No need for frequent invoicing!

    • Co-host fee is inclusive of linen hire and gst.

    • Pre-rental cleaning $50p/h +gst.*

    • Consumables/supplies are on-charged at market value.

    • Admin fees for non-essential call-outs or key replacement apply, but are recovered from guests.

    • Please enquire about Airbnb listing set up fees.